How Trigon Heights shows up for your practice.
What we stand for, then what we actually do. Read each one as if we're sitting across from you in your office. Because eventually, we will be.
Three things we don't compromise on.
Most MSPs hand you a sales deck full of buzzwords and a contract full of fine print. We start with what we stand for. If these three don't match what you want, we're not the right fit, and we'll tell you that on the first call.
Three things. Done well.
We don't try to be everything. We do the three things orthodontic practices actually need their IT firm to do, and we do them at a level you've probably never had from a vendor before.
Your phones, computers, and network. all running. Without a phone call from your office manager.
"I haven't thought about our IT in three weeks, and things have never worked better."
Most practices have one person handling computers, another handling phones, another handling internet, and none of them talk to each other. When something breaks, you make three phone calls. We're the one phone call.
Phones, computers, network, backups, security, email, Wi-Fi, the router in the back office no one can find the password for, it's all on us, under one monthly number. And because we work with every major HIPAA-compliant carrier and platform through our partner portfolio, when there's a better option, we tell you, compare honestly, and stay with you through the install.
What's included
- 24/7 endpoint monitoring + patching
- Phone system end-to-end
- Internet, including backup circuits
- HIPAA documentation properly maintained
- Email, files, backups, security, one bill
- Real human response within SLA
Stop losing the 11 PM new-patient call.
"We're closing consultations from leads I forgot we had, and we haven't missed a call in weeks."
Your database has thousands of leads who never booked, no-shows who never rescheduled, and former patients you haven't called in years. That's a goldmine sitting unworked in your PMS.
We turn it on. AI catches missed calls, during business hours when your front desk is helping a patient at the counter, after hours, weekends. Old database leads get worked through quarterly reactivation campaigns.
Direct AI scheduling depends on which system you use.direct AI scheduling into your PMS depends on which system you use. For Cloud9, Dolphin, Greyfinch, Tops, OrthoTrac, Ortho2 Edge, and Open Dental, we know the integration points. For systems with closed APIs, we partner with specialty providers and quote any added cost transparently. Either way, every call gets captured.
What's included
- AI voice agent (after-hours + overflow)
- HIPAA-compliant deployment with proper BAAs
- Automated text + email follow-up
- Quarterly database reactivation
- PMS integration support (all major systems)
- Weekly source & conversion reporting
A real conversation about where your practice is going.
"For the first time, I'm making technology decisions instead of reacting to technology problems."
Your IT person fixes things. We sit with you for an hour every 90 days and ask "where is this practice going in the next 18 months, and what does your technology need to look like to get you there?"
That's the conversation a CIO has with a CEO. In a hospital it's salaried at $180,000 a year. In your practice it's bundled into Professional and Complete. What's coming. What's worth investing in. What to sunset. What's hype you can ignore.
What's included
- One-hour strategic review every 90 days
- Monthly one-page executive summary
- 12-month technology roadmap, updated together
- Budget advisory before you write checks
- Vendor relationships managed for you
- Honest advice about what's worth doing
Across HIPAA-compliant phones, internet, security, cloud, and beyond.
Through our master-distributor partnerships, we have access to over 500 vetted technology vendors across every category your practice needs. We don't sell you logos. We solve your problem by comparing options honestly and recommending what fits your size, your HIPAA posture, and your actual workflow.
Voice / Phone Systems
Cloud-based phone platforms with HIPAA-compliant call recording, BAA coverage, and integration with your scheduling workflow.
Internet & Connectivity
Fiber, dedicated business lines, and SD-WAN, sized to your bandwidth needs with backup-circuit options for clinical continuity.
Cybersecurity & MDR
EDR, managed detection & response, identity threat protection, and 24/7 SOC monitoring designed for healthcare-PHI environments.
Cloud & Hosting
Microsoft 365 Business Premium with proper BAAs, Azure for healthcare, and SOC 2 / HIPAA-compliant colocation when on-site hosting is the wrong call.
Contact Center / CCaaS
For multi-doctor practices and growing groups, full contact center platforms with HIPAA-aware deployment and BAA coverage.
Backup & Continuity
Encrypted backups with quarterly verified restoration tests. Imaging-server-aware. Documented recovery procedures that satisfy HIPAA audit requirements.
Wireless & Mobility
Practice Wi-Fi with proper segmentation between clinical, guest, and IoT networks. Mobile device management for clinical iPads and staff devices.
Practice Management
Direct support for Cloud9, Dolphin, Greyfinch, Tops, OrthoTrac, Ortho2 Edge, Open Dental, and OrthoFi integration for billing and financing.
Imaging & Workflow Tools
Imaging server management, 3D printing workflow integration, DICOM-aware backup strategies, and integration with your clinical software.
You sign with the vendor directly. They bill you. We're not the carrier or the cloud provider, and we're not pretending to be. What we do is help you compare options, project-manage every step of the install, sit on every kickoff call with the vendor's team, and stay your single point of contact afterward. One number to call, even when the issue belongs to someone else's network. That's what "vendor management" actually means.
Ready to see pricing?
Four tiers. Plain English. Month-to-month after a 90-day initial commitment on Professional and Complete.