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What I Saw at AAO 2026 (Even Though I Didn't Go)

An operator's read on the AI front-desk product launches at AAO 2026 — Newo.ai, Orthia AI, KaleidoscopeAI — and the three vendor evaluation questions practice owners should ask before signing anything.

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What a real HIPAA Risk Assessment actually looks like — and why yours probably isn't one

Walk through the difference between a templated assessment and a defensible one. Includes the specific question to ask your current vendor that reveals whether you've actually had one.

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The workstation in your practice with the most HIPAA exposure isn't the one you think

Most "endpoint security" focuses on the doctor's laptop. The front desk is where your highest exposure actually lives — and almost no one is auditing it.

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The AI Voice Agent question: what's real, what's marketing, and what HIPAA actually requires

Most AI voice agents being pitched to orthodontic practices fail HIPAA on Day 1. Here's the deployment difference that separates a real solution from a violation waiting to happen.

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Trigon Heights
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