Built by someone who's done the actual work.
Houston has no shortage of managed IT providers. What it has a shortage of is providers who've actually run the operations of a 100-practice healthcare business from the inside.
Why I started Trigon Heights.
23 years in IT: 10 in healthcare, 3 at Microsoft. The whole time I've been the person practice owners called when their technology stopped working. I started Trigon Heights to be the person they call before it does.
Most managed IT providers in Houston are good at fixing what's broken. Very few are positioned to tell a practice owner where their technology should be going in the next 18 months, and what investments will or won't get them there. That's the conversation I want to have with the people I work with.
Before Trigon Heights, I built and ran the IT function at a HIPAA-compliant scheduling service from scratch, scaling it to support nearly 100 orthodontic practices as the sole architect. I designed the infrastructure, the phone systems, the AI voice automation, the onboarding playbook, and the operational discipline that ran the entire thing. That's the experience every Trigon Heights client inherits on Day 1. Not a junior tech reading a runbook. The person who wrote it.
Three pillars at my core.
The name reflects the three pillars I work from. They show up in how I run the business, and most of all, in how I show up for the people who hire me.
Integrity
My word means something, always, not just when it's convenient.
Worth
I don't bargain my self-esteem. Not for a deal, not for approval, not for anything. The work I do, and the people I work with, get my full self.
Joy
The smile is the point. The fun is the point. Life is what you make of it, and I do my best work when I'm congruent. When I'm really Steve.
What working with me actually looks like.
You'll get me on every discovery call, every assessment, every proposal, and every quarterly business review. As Trigon Heights grows, the team will grow with us, but I will always be the strategic seat at your quarterly review. That's the relationship you're hiring.
The standard MSP playbook is to hire as fast as possible, layer junior techs between the owner and the client, and stop returning the founder's calls within a year of signing. Trigon Heights is built the opposite way. The founder stays in the deal.
Outside work, I'm a calisthenics guy, handstands, muscle-ups, working toward a strict press handstand and a planche. These skills come from years of small, unglamorous repetitions. That's how I approach my work too.
The credentials behind the partnership.
Across healthcare, retail, and Microsoft
Designed, scaled, and supported through daily operations
HIPAA-native discipline built into every engagement
Carriers and platforms accessible through our partner relationships
Microsoft 365, Azure, and identity at enterprise scale
What I believe about this work.
We sell outcomes, not features.
Honest scope wins more deals than impressive scope. We tell you what's possible. and what isn't, before we ask for your business.
Month-to-month contracts force us to earn it every month. That's a feature, not a bug.
The technology that's right for your practice today won't be right in two years. Our quarterly review is where we tell you, not wait for you to notice.
The hardest conversations get easier when you're not selling. Every discovery call I take is a mutual evaluation.